As delivery volumes continue to rise, especially in multifamily and student housing, how couriers interact with package rooms can make or break the entire system. Courier and driver workflows are often the most overlooked part of a package room setup. It's where leasing teams often find convenience meets chaos. HelloPackage, with its courier and driver workflow integration system, believes it’s delivering a disruptive answer to the market through order and technological ease. Those familiar with the “last mile” problem can understand why, in multifamily properties, the real breakdown often happens in the last 50 feet, when a delivery driver arrives onsite and tries to complete a drop-off. Without clear signage, access instructions, or support, what happened before HelloPackage was often: • Packages left in the lobby • Missed deliveries •Incorrect drop-offs • A frustrated team and annoyed residents Multiply that by dozens (or hundreds) of daily deliveries, and you can understand the chaos that can ensue, or used to before HelloPackage introduced its driver workflows. The company has built a system that simplifies for residents and drivers because as HelloPackage has watched other companies learn, tech doesn’t matter if drivers can’t or won’t use it. HelloPackage focuses its system on simple, secure access: 1. Each delivery driver gets a unique PIN or uses a package barcode to enter the room. Everything is recorded: entry, exit, drop-off. 2. Delivery Onboarding Made Easy - First-time drivers get a full walkthrough of the delivery process, guided by AI-powered video instructions. Spanish is already available, with more languages on the way. 3. Zone Navigation & LED Guidance - Drivers scan the package and place it anywhere, our system automatically logs the correct zone and lights up the shelf for the resident at pickup. No special sorting required. 4. Behavior Monitoring & Feedback - We track delivery behavior across properties. Scorecards help identify top performers and flag repeat issues. 5. Ambassador Support - HelloPackage Ambassadors are local team members who visit onsite regularly to organize the room, resolve delivery issues, and keep everything running smoothly, so your team has zero to minimal involvement. The company reports courier and driver workflow integration means fewer mistakes, fewer complaints, and less involvement from on-site staff. It also helps leasing teams stay out of the package business entirely.

Hello Package's new package solution system includes a dynamic new release of tech built to make this startup take a new step forward. CEO Paul Favorov introduced how Hello Package will combine computer vision and AI to calculate package volume. Favorob said the enhanced system will boost tracking and security for residents of the properties benefitting from Hello Package. Drivers will also benefit from the computer vision and AI process.  Hello Package, through its parent company, Package Solutions, is a portfolio company of Brown and White Ventures.

Brown and White Ventures has reached an agreement to invest in Package Solutions, a startup whose lead service, HelloPackage, redefines last-mile logistics in multi-family and student housing through AI, automation, and on-site holding of deliverable packages.  In HelloPackage, PackageSolutions has built a system which centralizes delivery management, package tracking, and resident communication into one intelligent system. HelloPackage, founded in Atlanta, Georgia, manages thousands of packages and delivery drivers each month—reducing operational costs, improving resident experience, and creating new NOI for property owners. “What Brown and White Ventures finds in HelloPackage is a company that enhances security and convenience in a universal experience: the home delivery of goods and services,” Jim Aroune, co-founder and General Partner of Brown and White Ventures, LLC. “PackageSolutions is poised to successfully leverage technology to address this challenge, especially for those who live in multi-unit housing and residential developments.” "We’re excited to have Brown & White Ventures join us as a strategic partner and advisor in our next phase of growth. Their investment reflects confidence in our technology, team, and vision to deliver AI, computer vision, and service that simplify last-mile logistics and elevate the resident experience,” said Paul Favorov, CEO/CTO of PackageSolutions, maker of HelloPackage. Owners and operators use HelloPackage to reduce onsite staff burden, lower costs, and improve resident satisfaction—helping communities lease faster and retain residents longer. HelloPackage currently serves 52,000 units, including communities managed by NMHC Top 20 Owners and Operators. The company processes more than six million packages annually and maintains a 4.4-star resident satisfaction rating across more than 50,000 reviews. “With the support from Brown & White Ventures, we’ll accelerate customer implementations, expand into key markets like Texas and the West Coast, and bring our AI-driven logistics solution to more communities overwhelmed by packages and delivery drivers,” Favorov said.  Its commitment to PackageSolutions is Brown and White Ventures’ fifth investment in a portfolio company in its first year of distributing funding to startup companies.  Learn more about HelloPackage at: https://www.hellopackage.com

Vue 22 found itself in a familiar predicament; relying on an off-site delivery service that pulled packages away from the community and left its Bellevue, Washington residents waiting. The process caused frustration, delays, and extra work for the site team trying to manage expectations they couldn’t control. When the off-site provider announced it was leaving the Seattle market, MG Properties had a decision to make, and not much time to make it. Luckily, they’d seen what an efficient package solution looked like. MG Properties had watched HelloPackage succeed in a high-volume San Francisco property, and that familiarity gave them the confidence to move fast. Vue 22 didn’t just need a fix. It needed an upgrade. With the exit date looming, Vue 22 had a narrow window to act and no package infrastructure in place. The only available space was a neglected storage room, never intended to handle resident traffic or high-volume deliveries. ​ There was no time for a long buildout or trial-and-error rollout. MG Properties needed a partner who could move fast, handle everything end-to-end, and deliver a system that worked from day one. That's when HelloPackage delivered.  Its full turnkey setup: design, hardware, installation, and onboarding, arrived within the tight deadline;  contract to install in just 60 days. The underused storage room:  reimagined into a modern, tech-powered package room, complete with 24/7 access and minimal to zero daily involvement from the management team. Because MG Properties had seen the system succeed elsewhere, there was no hesitation. The rollout was fast, clean, and immediate. As soon as the off-site provider exited the market, HelloPackage was already up and running. How did it turn out for Vue 22? ​Begin with more than 24,000 packages delivered through September;  each, scanned and placed directly by drivers. No bottlenecks, no front desk handoffs. Resident adoption of the Hello Package system reached more than 90 percent. At least 790 residents of the 840 units use it. Adoption happened naturally, with no staff involvement. A dead space in the property became essential, daily. In July, 2025 alone, nearly 3,400 packages moved through it.  ​ Hello Package led to no rerouting, no complaints and a smooth, self-managed amenity working in the background. It created more time for staff and an experience residents now expect.

As packages began piling up on the doorsteps of America during the COVID-19 Pandemic, and porch pirates became a growing threat in its neighborhoods, the founders of Hello Package realized they could engineer a solution. Atlanta-based Package Solutions recognized security, efficiency and convenience could come together within the hallways of the nation's multi-unit housing developments and properties where single spaces filled with the needs of the isolated consumer. Hello Package has launched in apartment complexes and dormitories in the U.S. Southeast. Its CEO, Paul Favorov, told  Brown and White Ventures Podcast the company is expanding West and into the Northeast. "We realized Hello Package is not just a technology company that solves package deliveries, it is a solution for drivers who need to make the delivery," Favorov said.  Hello Package installs secure, accessible onsite space for convenient local package handling. It onboards and trains residents, delivery drivers and property staff, ensuring smooth operations and clear communication.  Delivery alerts arrive for residents, who are led to the secure Hello Package pickup space at their property. It is there that packages, already dropped off by drivers with controlled keypad access to the space, have been stored by delivery drivers in shelving units assigned by the Hello Package system. Computer vision and tracking confirm package delivery and guide residents to the area within the space where they will find their package and, in seconds, find what they were expecting. To learn more about the company, head to HelloPackage.com Find the podcast at the fund's YouTube channel: https://www.youtube.com/watch?v=SYzzwM1DIiM

In a time when one in four Americans have been victimized by package theft on their property, 2025 seemed right for an answer to what's become a $12 billion annual crime impacting 58 million people in the U.S.  Enter Hello Package and its tech-driven, customer-focused response.  Hello Package's smart package solution, rolling out into housing developments,  creates on-site, open-shelving access in multi-family and student housing communities.  Creators of PackageSolutions' lead service say HelloPackage has four times the capacity of normal package locker solutions.  Its commitment to innovation and tech advancement provides human assistance and automatic adaptation to the growing e-commerce industry and large-scale increase in package volume. HelloPackage leaders call it a future-proof product. HelloPackage creates adaptive spaces in existing housing structures and also offers a solution that includes an independent package pod, where both delivery staff and residents have digitally provided access.  See how the system works in the company's short demonstration video: https://www.youtube.com/watch?v=IWKW9Q71LdI Brown and White Ventures announced August 1, 2025 its investment commitment to PackageSolutions and HelloPackage.